|Type of Service
||Service Quality Standard
||Complete students’ registration process on the day they are registered.
||Provide opportunities for quality education at certificate and diploma levels, in line with industry needs.
|Management of complaints and inquiries
||Respond to complaints and inquiries within FIVE (5) working days.
|Management of semester final examination result
||Processing final examination result within TWO (2) weeks after the semester ended.
|Relationship with the industries
||Has at least ONE (1) dialogue session each year with the industry and relevant agencies.