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Client's Charter

Type of Service	Service Quality Standard
Student registration	Complete students’ registration process on the day they are registered.
Programme offered	Provide opportunities for quality education at certificate and diploma levels, in line with industry needs.
Management of complaints and inquiries	Respond to complaints and inquiries within FIVE (5) working days.
Management of semester final examination result	Processing final examination result within TWO (2) weeks after the semester ended.
Relationship with the industries	Has at least ONE (1) dialogue session each year with the industry and relevant agencies.